reescribir
Si elimina a un agente de un grupo y no reescriba ninguno de los que los agentes asignaron tickets, en estado de Resuelto, esos tickets se reasignarán al primer agente enumerado alfabéticamente en ese grupo. | If you remove an agent from a group and do not re-assign any of that agents assigned tickets, in a Solved status, those tickets will be re-assigned to the first agent listed alphabetically in that group. |
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