hubiésemos cargado

En cualquier caso, nos comprometemos a informarle y, si ya le hubiésemos cargado el importe del pedido, procederemos a reembolsarle la suma que ha anticipado.
In any case, we are committed to keeping you informed, and if we have already charged your account for the amount of the order, we will reimburse the sum paid in advance.
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cliff