escalar
En una oportunidad, Tim Ferris, autor de The 4-Hour Work Week, vio que los agentes le habían escalado cientos de interacciones porque no tenían el poder de decidir por sí mismos en esos casos. | Tim Ferris, the author of The 4-Hour Work Week, once found himself getting swamped with escalations from a team of agents asking him to make decisions above their authority. |
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