viene o tiene

Question

Hi, so I wanted to ask my customers over the phone about the information that they have on their insurance card, so I asked, ¿Usted tiene el numero de su tarjeta? then my customer responded something like, aqui viene....

Now my question is about the word venir? it means comes, but why are they using venir? or should I ask, viene tambien?

nice ultra, and the key words in the title!! thanks :) - 006595c6, Jul 3, 2017

Answer 1

A bit unexpected, perhaps, but works for me: "Here comes..." just before giving you the number.

If you're not sure you heard so well, the customer may have said "aquí tiene", " here you are".

no creo que es eso, gekko, sino que: sí aquí viene, te lo leo... - 006595c6, Jul 3, 2017

Bueno, precisamente eso fue lo primero que dije, ¿no? Ambas opciones son perfectamente válidas. - Gekkosan, Jul 3, 2017

Gekko, ¡me alegro de que hayas vuelto, amigo! :) ¡Cuánto tiempo sin verte! ¿Qué tal estás? - FELIZ77, Jul 3, 2017

Exactly. By using "aquí viene.." he is anticipating you that he will be telling his number so that you prepare yourself to write it down. It's not a very common expression, but it was used with that meaning. You shouldn't change the way you ask. - Victoria6062, Jul 5, 2017

Answer 2

See Heiditas response regarding aquí viene.

And in terms of what you should ask. I think your way is OK (definitely no viene) but you could say....

¿Me puede dar....? or ¿Me podría dar....." Can/could you give me? .... If you say "usted tiene?" l think they know that you want them to give it to you, but the other possible answer to this question would be sí (yes). Why not ask them what you really want?

And if someones does say "sí" you can follow up with "dígamelo" or "démelo" which just means "tell me it" or "give it to me." Either word can be preceded or followed by por favor for politeness.

Thank you, I'm not sure as well, here in SD when I search for "venir" it shows available as well, - ultraman12, Jul 3, 2017

like "Los subtítulos de la película vienen en inglés. The subtitles for the movie are in English." - ultraman12, Jul 3, 2017

I think you're right Ken...aquí tiene - patch, Jul 3, 2017

Ultra: yes, even in English we could say the subtitles come in English and Spanish, which would mean that same thing as "are available" - DilKen, Jul 3, 2017

Answer 3

Is is possible you just misunderstood? The most common phrase would be aquí tiene

not really ken.

Aquí viene does not mean "here you are or here you have it".

it means:

look, it is written here!

As this is phone call, he is just stating this sort of to himself.

Do you have the number? Yes, it is right here, the number is.....

As for the question:

¿Tiene el número de su tarjeta a mano?

Can you give me your insurance number?

if you want to sound as "Spanish" as possible, do not use personal pronouns

Thanks Heidita: I removed the first part of my answer and referred the OP to yours. - DilKen, Jul 3, 2017

Thank you Heidita and DilKen, this is really helpful. - ultraman12, Jul 3, 2017

hi ken, good sport !!! this is so colloquial you can't know unless you have heard and seen the guy pointing at something... - 006595c6, Jul 3, 2017

Answer 4

Aquí viene el número de mi tarjeta. Here comes the number of my card.

Aquí tiene el número de mi tarjeta. Here you have the number of my card.

You could answer.
Nothing and write down the number they say.
Sí, cuál es?
Sí, deme el número por favor.
Le escucho.
Le oigo
Díctemelo que lo apunto.

etc.etc.etc.

"Here you have..." is not correct in this context. It should be "Here is...." - patch, Jul 3, 2017

Yes, in English Here is. Thanks patch. - polenta1, Jul 3, 2017

Yes, it's like "Here you are". In Spanish it isn't "Aquí tú eres". Its translation should be something like "Sírvete" or "Sírvase". - polenta1, Jul 3, 2017

I never realised that "here you are" does not refer to location in this example. English is rarely logical jeje - patch, Jul 3, 2017

Here you go makes even less sense maybe it comes from now that you have it you can go very idiomatic expressions - DilKen, Jul 4, 2017

How about Juán no está? without aquí? - DilKen, Jul 4, 2017