Cable TV phrases, anyone?
Hi guys!!
I recently started training a new job as a bilingual sales rep selling cable TV, phone, and internet services. The only problem is that from my college experiences, I haven't really been exposed to any of the technical terms that I need to do my job as efficiently as I'd like. To make things worse, I am the first and only bilingual representative that they have hired, so I don't have the ability to learn by hearing my fellow representatives on their calls, aside from what I hear in English. I'm writing because I was wondering if anyone could give me some basic pointers on questions and words that I may encounter on the phone in relation to bills and recommending packages to customers. There are a lot of phrases that I have had a little difficulty finding a good translation for, mainly questions like "What types of activities do you do online?/What will you be using your internet connection for?" and "We collect the fee for the first month of service," and the best words to use for things like "installation fee" and "automatic payment." Also, I've heard so many different translations of HD, DVR, etc...is there a general consensus on what is most common? It seems as if some customers are unfamiliar with certain terms, while others will use them. I would really appreciate if anyone would be willing to share as much information that they can about cable services/installations/billing. words and phrases! Thanks!!
1 Answer
¿Qué tipo de actividades realiza en linea?
¿Para qué usará internet?
Nosotros cobramos la cuota por el primer mes de servicio.
Cuota de la instalación.
Pago automático.
I think Spanish speakers will understand if you say HD, we all call it that way from were I am. Maybe grabador de video digital would work for DVR?
