Secretary phone phrases

Question

I work for a non-profit that helps many non-English speaking clients. I take the incoming calls and transfer them to the bilingual advocate. I need to know how to tell people that someone is on their lunch break and that I will let them know that they called. I think I say, "Ella esta en su hora de almuerzo." Is this correct?

Thank you.

Hi, welcome to SD! - rac1, Jul 3, 2013

Answer 1

You could say: "(That person) está en su hora de colación (or almuerzo), le avisaré que usted llamó" Your sentence is perfectly accurate.

Thank you for your help. :) - italiris4, Jul 4, 2013

Answer 2

La persona que busca está fuera de su oficina (o no está disponible) en este momento (no need to specify he or she's is having lunch, for that makes no difference to the caller). And then you can offer to put them through another rep as follows:

Sin embargo, otro de nuestros representantes tal vez pudiera ayudarle. ¿Desea que transfiera su llamada a otro miembro de nuestro equipo?

If yes -- Gracias. Permítame transferirlo.

If no -- De acuerdo. ¿Desea deja que le transfiera al correo de voz de XXXXX (la persona que buscaba)? If yes, then Muchas gracias. Lo transfiero de inmediato.

It does make a difference to the caller because I normally say, "(Person's name) no esta en la oficina ahora." They will then ask me when they will be back and I don't always have an exact time. I - italiris4, Jul 4, 2013

We work with domestic violence victims. I don't speak much Spanish so it matters to them when the person will call them back. Telling them that person is at lunch at least gives them a timeframe rather than leaving them hanging. - italiris4, Jul 4, 2013

Answer 3

I think it would likely get the point across that you are trying to make.