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Bugging Moderators ...

Bugging Moderators ...

8
votes

Our precious moderators are awe inspiringexcaim

But I'm waiting for my box to be stuffed with angry messages. grrr

For the first time I flagged a question in the forum "For Moderator Attention" simply because I was afraid it would fall through the cracks and not get a proper answer.

If it was one of the SD old hands, I would not have worried, but it was a new user.

And I firmly subscribe to Mark Twain's philosophy of, "better to remain silent and look stupid, than to open your mouth and remove all doubt." cheese

The new user's question contained two posts, both of which were questions he asked.

When we're so dang busy, a question looks pretty simple to us, it looks like it has already been answered -- quite often it's easy to go on to the next 1,000 unanswered questions without opening and reading the "simple answer" one.

If I did the wrong thing, or if someone has a suggestion of something else I might have done, please oh please let me know!! smile grin

2802 views
updated Dec 17, 2011
posted by territurtle
Rofl@Mark Twain's quote hahahaha I am fairly sure that there is a similar quote in Proverbs which may have unconsciously influenced his saying :) - FELIZ77, Dec 9, 2011
I'm sure you're right! - territurtle, Dec 9, 2011
Feliz: Proverbs 17:28: “Even a fool is counted wise when he holds his peace; when he shuts his lips, he is considered perceptive.” - amykay, Dec 10, 2011
Perfect Amykay!! Thanks -- I hope I'm a little wiser now ... - territurtle, Dec 10, 2011

11 Answers

1
vote

Hello Terri smile Could you please include a link to the particular thread where the offending post was placed so we can view the post you flagged? Or at least add the name of the thread so we can check it out!

On viewing the post we might be better placed to give you some more appropriate advice than we could simply by responding to your concerns above..

Like you, I rarely flag except when I am fairly certain that a post could also be considered offensive by others or at least spam/unwanted information.

If in doubt: write a response in a post in the same thread asking for clarification of the information already posted and by doing so you will allow them the benefit of the doubt. If you are right to be concerned no clarification will be offered but perhaps more gobbledegook/rubbish! If you are wrong and you did not need to flag it an appropriate response should be posted provided that the original person posting the question returned to read your post!

The response has to be taken into account along with the profile information, or what is often a lack of it, combined with poor spelling and either the absence of a question or one that usually makes little or no sense

If many of these signs I have mentione are present and still you have doubts you could try sending an e-mail to one of the administrators expressing your concern and giving any relevant details expliaaning your concern.

I hope this helps grin

updated Dec 9, 2011
edited by FELIZ77
posted by FELIZ77
http://www.spanishdict.com/answers/215823/creo-que-yo-vaya-creo-ir#a563837 - Kiwi-Girl, Dec 9, 2011
Thanks, Kiwi, I saw later you gave one of your super answers! - territurtle, Dec 9, 2011
7
votes

This is a big holiday shopping season, and slow times online here may cause this sort of situation.

The Answers Forum has a link to list "Unanswered" questions, so anyone who wishes to find and answer any questions that may have fallen through the cracks can do so, this way.

However, there is a flaw with this. Some folks answer a question with something quite close to "I don't know" - and from the main listing, the question looks "Answered" when in fact it's effectively not answered.

It's important to reply in comments only, if you're the first answerer, and don't have enough useful information to offer. I don't know how to get the word out, but it seems like common sense, when you think about it.

updated Dec 11, 2011
posted by pesta
Pesta, I sure do agree with you! Dang sensible!! - territurtle, Dec 9, 2011
Yes!!! - webdunce, Dec 10, 2011
Of course, after the first i-dont-know reply, I feel completely unrestrained and go ahead and put my rambling, uncertain nonsense in there, too. - webdunce, Dec 10, 2011
I agree except for one variation. Posting an answer that you may not be sure of is almost like the "I don't know"but at the same time it does keep the thread up at the top of the page. - Yeser007, Dec 11, 2011
I just hate to see someone question get stockpiled in that unanswered category that God only knows who looks at. - Yeser007, Dec 11, 2011
6
votes

Hi Terri,

You are a very kind hearted person and I know that you were concerned that a newbie would become discouraged because their question had not been answered. That does happen from time to time. As you said, it is the holiday season and we are all especially busy. smile

That being said, I think that I would have welcomed the new member ( I still have to check out the link, so I apologize if this was already done). If I didn't have the correct answer, I would assure them that one would probably be on the way. I would then try to PM an administrator with the link or someone who I knew would be able to answer it.

I personally would not have flagged the question. Usually, flagging carries a negative connotation. I don't want you to worry about this. I know you had the best of intentions. That is what the "Unanswered Questions" category is for...so that we can easily see what questions still need attention.

I do think it was wise that you mentioned your reason for flagging the thread and that we could have this discussion. But in general, I would simply PM a moderator while responding in a welcoming way to the person waiting for the answer. Most likely, they will not be upset, as long as they know that their question was read and that someone is looking into it. smile

updated Dec 10, 2011
edited by Nicole-B
posted by Nicole-B
Very sensible advice, Nicole...Don't forget that we have plenty of friendly members who are not moderators who are just as willing and just as qualified (if not more qualified) to answer our queries. I can certainly think of dozens of our member-experts - Izanoni1, Dec 9, 2011
Yes. Cogu, Samdie, Lazarus I(although I havent seen him around for ages)just to name a few :) - FELIZ77, Dec 9, 2011
who I would feel comfortable turning to regarding questions on grammar and usage. I won't name any for fear of missing someone, but I'm sure that most of who have been here long enough have at least some inkling of who we might be able to turn to for a - Izanoni1, Dec 9, 2011
quality answer :) - Izanoni1, Dec 9, 2011
Yes, That is why I wrote above "or someone who I knew would be able to answer it." There are many qualified to answer. Sometimes we just need to point them to the question in case they missed it, with a PM. :) - Nicole-B, Dec 9, 2011
Nicole, you have a way of "criticizing with caresses!!" What a beautiful way to gently, with the utmost kindness, point out the error of my ways! - territurtle, Dec 9, 2011
Great advice, as usual, Nicole :) - Izanoni1, Dec 9, 2011
I will, indeed, follow your sensible suggestions -- and sure do thank you for taking the time to respond so magnificently *and* magnanimously. - territurtle, Dec 9, 2011
4
votes

Terri:

That's so wonderful that you are looking out for the newbies who have unanswered questions.

I wouldn't use a flag because that, as the others have said, certainly has a negative connotation.

Instead, I like the idea of welcoming the new member and saying "Hopefully, someone will come along and answer your question."

updated Dec 17, 2011
posted by --Mariana--
Thanks so much, Mariana, I value your advice tremendously. And also your selfless devotion to everyone here. You are an institution yourself! - territurtle, Dec 10, 2011
3
votes

In fact I applaud the fact that you even addressed the issue and cared enough to find out if you had done the right thing.

íEstoy totalmente de acuerdo contigo!

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updated Dec 17, 2011
posted by Izanoni1
Can you see my big grin from all the way across the ocean? If you squint just a little, I bet you can!! - territurtle, Dec 10, 2011
3
votes

Nicole, you have a way of "criticizing with caresses!!" What a beautiful way to gently, with the utmost kindness, point out the error of my ways! - territurtle 2 mins ago flag

Terri, please, please, please, think of it as guidance or advice. I would never want you to feel criticized for asking a legitimate question!!! big surprise smile The truth is, for many of us, this is our first venture into the world of "forums". Before I found this site, I really had no need or interest to become involved in a community like this. So as with anything new, there is a learning curve. It takes time to become acquainted with forum rules and etiquette.

You made the best judgement call you could at the time. Now, with the advice of some of your more "seasoned" forum friends, you understand a bit more about flagging as it pertains to this site. In the future, you can pass this amazing wisdom (jejeje wink LOL) on to another forum member. In fact I applaud the fact that you even addressed the issue and cared enough to find out if you had done the right thing.

So please don't feel "criticized" but rather guided and directed. smile

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updated Dec 10, 2011
posted by Nicole-B
Thanks, Sweet Lady with the B I G heart! I think I've spent more time on your isle than just about anyone else. And with each visit I come to appreciate you more and more. Truly, your island has sheltered me through the worst of times. - territurtle, Dec 9, 2011
:) - Nicole-B, Dec 9, 2011
That is very kind of you Terri. And the Isla is open 24/7...ready to comfort and/or congratulate. - Nicole-B, Dec 10, 2011
3
votes

Feliz, here's the link: Creo que (yo) vaya / Creo ir

I did not find the post at all offendingexcaim

Just that it went three hours without a response, and I was afraid it would not be answered. And because it was someone's first post, I hoped someone like you would give the poster a nice welcome.

Three of our best people have answered the post now.

Thanks so much for responding right away to my post.

I really do stand in awe of the work (given with such understanding and kindness) you so generously offer.

updated Dec 10, 2011
edited by territurtle
posted by territurtle
Terri, there are many, many great people on this site Thank you so mcuh for considering me as one of them:) - FELIZ77, Dec 9, 2011
Many people are working during the day or offsite but may appear to be be still in SpanishDict. If people require an immediate/urgent response they do need to make that clear upon first posting their question - FELIZ77, Dec 9, 2011
Otherwise, barring emergencies they need to be patient. I have had to literally wait a few days sometimes so waiting 3 hours will not hurt them - FELIZ77, Dec 9, 2011
Thanks, Feliz! I forgot all about the holidays and how they change the postings we usually see, etc. Sooo good of you to remind me! Best of the season spirit to you!! - territurtle, Dec 9, 2011
Terri igualmente amiga :) Feliz Navidad :) - FELIZ77, Dec 9, 2011
2
votes

OK, simple answer, don't flag just to draw attention the post as that person is going to lose 10 points for nothing and feel even more alienated from the site. I just sorted out 5 flags from one person's stupid remark snowballing into a free for all flagging session. So now it seems people are using it just to get even with someone else. This thread is loaded with good advice, all of it and Terri don't worry about it just don't use the flagging system for that purpose.

updated Dec 10, 2011
edited by Yeser007
posted by Yeser007
You can be certain I will follow your advice to the letter. And extend my most hearty appreciation for you taking the time and trouble to respond!! (Just think of "Tony the Tiger" saying "You'rrr Grrreat!!") ;)) - territurtle, Dec 10, 2011
2
votes

Hehe...I actually just sent you a pm regarding the post in question as I was a bit puzzled as to why you had flagged it. In any case, I would advise against flagging in cases like this as it has been my experience that (probably due at least in part to the point system here) many tend to view the use of flags as a hostile action.

As an alternative, I would suggest the following course of action: Should you come across a post that you yourself are unsure how to answer, but are also afraid that it might fall through the cracks, try sending a pm to a member or two who you trust might be able to answer the question adequately, asking if they will have a look at the thread for you. I'm sure that most members, provided they are available, are fairly amenable to such requests, and I have even seen Heidita resort to this tactic in the past on questions that she is unsure of.

In the meantime, in order to reassure the original poster, you might just leave a comment welcoming them to the forum and letting them know that you have called for reinforcements and that with a little bit of patience, in the end they should be able to obtain a fairly qualified answer. smile

updated Dec 9, 2011
posted by Izanoni1
I guess we were thinking the same thing at the same time Ira. :) - Nicole-B, Dec 9, 2011
Izan I find it incredible that Heidi would be unsure of anything related to the langauge side of this website :) Perhaps the teachnical issues yes - FELIZ77, Dec 9, 2011
@Nicole: Hehe...I thought the exact same thing when I read your post, amiga :) - Izanoni1, Dec 9, 2011
@Feliz: (I'll probably be banished to the dunce corner for this but) It's happened a few times that I can remember. Usually it has had to do with some technicality of grammar or to a particular usage that she might have been unfamiliar with - Izanoni1, Dec 9, 2011
1
vote

So, you flagged the thread because you thought it would not get any replies?

updated Dec 9, 2011
posted by NikkiLR
It´s not just not getting any replies, it´s the fact it went for 3 hours without a reply to a potential new user. - bandit51jd, Dec 9, 2011
Ah, I see. Well, I we should write a post saying "welcome" and informing them that someone will answer them soon (if you cannot answer the question yourself.) - NikkiLR, Dec 9, 2011
I don't think flagging the post is appropriate in that kind of situation. - NikkiLR, Dec 9, 2011
I've noticed that posts which are easy to answer, and get at least one response, often go without *ever* being answered. Again, this was a N E W B I E , who probably wouldn't know to re-post. - territurtle, Dec 9, 2011
One thing which is interesting to me is that from the responses I've received, it's obvious no one has read my posts -- just a few lines. Guess I'm too long-winded?? - territurtle, Dec 9, 2011
Oh, there are very few threads that go unanswered. But again, I would not flag the post. They will lose their rep points (if they have any). - NikkiLR, Dec 9, 2011
Another thing I just realized. Do they have any comfortable chairs in the Dunce Corner?? Thanks so much Nikki, for taking the time to add another valuable comment. - territurtle, Dec 9, 2011
1
vote

Having just viewed the post Terri I don't think you need worry since this seems like a genuine question. grin

The presence of sufficient numbers of correctly written Spanish words in the question and above all the reponses elicited by genuine people such as Cogumela, in particular, should tell you that the post itself is infact genuine! She is a very intelligent and discerning young woman who would not waste her precious time offering help to someone who was likely to be wasting her/our time responding to spammers wink smile grin

I forgot to add to my first post: Look at and evaluate the responses of other native and advanced Spanish speakers including people such as Gekkosan and Julian Chivers respectively If people like Pesta Kiwi-girl, myself and others who are also experienced, are questioning what the person means it could be: a young person (ie a child of perhaps only 14), a person who finds it difficult to spell/type, or a person simply wasting our time.

I hope this also helps grin

updated Dec 9, 2011
edited by FELIZ77
posted by FELIZ77