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My email has been hacked, help!

My email has been hacked, help!

0
votes

Hi to my friends at Spanish dict.

My email has been hacked. People are getting emails from me that I am not sending. What should I do first? Any suggestions. This is new to me, it has never happened and I don't know what to do. Thanks for any help.

3188 views
updated Dec 3, 2011
edited by Maria-Russell
posted by Maria-Russell

8 Answers

1
vote

You may find some help here.

updated Dec 3, 2011
posted by webdunce
Thanks webdunce (do I have to call you that?) I bookmarked that page. - Maria-Russell, Dec 3, 2011
You can call me Web or William, if you prefer. Or even just Will. - webdunce, Dec 3, 2011
1
vote

Change your password.

Also, this article might help, skip on down to the treatment section.

updated Dec 3, 2011
edited by Fredbong
posted by Fredbong
How do you change your password? - Maria-Russell, Dec 3, 2011
1
vote

For yahoo...sign in to your inbox.

In the upper left hand corner, you will see your name.

Click on your name.

A pop-up menu appears.

Click on "Account Info"

You will be asked to enter your username and password again (even though you are already signed in).

Sign in.

Under the "Sign In and Security" heading, click on "change your password" option.

updated Dec 3, 2011
posted by webdunce
Hopefully you know your current password before doing this as it will be required. If your email has been hacked, it's possible it's been changed by the hacker...in which case, I have no idea what to do. - webdunce, Dec 3, 2011
Thanks webdunce, but I already did all this. My problem is there is no change your password option under the sign in and security heading. - Maria-Russell, Dec 3, 2011
Wow, something is very wrong, then. - webdunce, Dec 3, 2011
I definitely have that option. - webdunce, Dec 3, 2011
1
vote

Maria, which e-mail are you using? Hotmail, G-mail, yahoomail? The steps will be different for each provider. But usually it works like this. Log in, and then go to your profile OR account details. Then look for something that has to do with passwords. Then look for a button to click which says "change password."

For example, if you're using Hotmail, you would need to log in to your e-mail account with hotmail, then in the upper right hand corner you'll see your name next to an icon and a tiny little arrow next to your name. Click on the arrow, then a drop-down list will pop up, click account. Then you'll see something that looks like

Password: ********** Change

Click change and it will guide you through the process for changing your password.

You'll need to know your original password to change it, usually.

Also, if you don't have access to your account anymore (because the hacker has changed the password) you should be able to recover your account with the "forgot password" option.

updated Dec 3, 2011
edited by Fredbong
posted by Fredbong
I 'm using yahoo and I did follow the instructions but then there is no change password to click on. - Maria-Russell, Dec 3, 2011
I followed all the instructions, but then yahoo did not give me an option to change password as they said in the instructions. - Maria-Russell, Dec 3, 2011
I also tried the forgot my password option, but they connected me to microsoft which I'm not even on. - Maria-Russell, Dec 3, 2011
1
vote

You could also have a virus so a scan by antivirus software is probably a good idea also. If a virus is the cause, then you probably are using an email client like Microsoft Outlook or Mozilla Thunderbird to handle your emails.

You will want to warn everybody NOT to open emails from you until you get it sorted.

updated Dec 3, 2011
edited by webdunce
posted by webdunce
1
vote

Change the password for your email. If the situation persists, you could switch emails.

There is a good possibility your email has not been hacked. It is probably out there on the web in many locations where anyone can see it. If that is the case, it may have been "harvested" by software that randomly sorts through the web collecting emails. This is quite common. The only thing to do is never post your email anywhere in a public forum.

This isn't uncommon. Messy and irritating, though. My sympathies to you. If it were me I would change my password and then wait a bit to see if it tapers off.

Good luck Maria.

updated Dec 3, 2011
posted by Jeremias
Thanks Jeremias, I have never changed my password before. - Maria-Russell, Dec 3, 2011
I was taking some piano lessons online, maybe that's how it happened. Anyway, I'm following all the instructions and I cannot find a change password option on yahoo. - Maria-Russell, Dec 3, 2011
1
vote

I finally changed my password, but it was not easy. I talked to somebody from I don't know where and he helped me for 45 minutes. Hopefully, I'm o.k, now. Thanks everyone. Now, what next, we need that on our verbal phrases.

updated Dec 3, 2011
posted by Maria-Russell
0
votes

Thanks everyone for your advice. I'm still trying to find a place to change my password on yahoo. I followed all the instructions but I do not get a change password option.

updated Dec 3, 2011
posted by Maria-Russell