What is with my account?
I forgot my password. So I got a new one sent to me. I remembered it. I even wrote it down AND I copied it and pasted it on the computer....but when i do it says that the username/email and password do NOT match up...I don't understand...(the way i'm able to ask this quesiton is kuz i made a new account but i want my old one kuz I have sooooo much progress on my old one......) HELP PLEASE!
4 Answers
It took mine a while to work when that happened to me.
That happened to me once, but I came back the next day and it worked. You may try it again tomorrow.
The same thing happened to me in the summer. I had been using the videos and dictionary for awhile for the past year, but back in the spring, I forgot my password. I just gave up, opened a new email account and signed on again. However, at the time, I was not a part of the forum and didn't have any points to lose. I did lose all progress with the videos, but I just decided to start them over from the beginning. This was good for me to do anyway since I needed the practice.
Sorry to hear about the trouble you are experiencing. Some of us have had problems with various things, but I'm sure they are working hard on fixing the bugs. Hopefully, if you follow Seitheach's advice, maybe it will work tomorrow.
Best of luck.
HI powerkid, what I have seen is that often the copy and paste does not work, you have to actually type the password, which consists of letters and numbers into the field.
try that and let us know if it worked
