How do I tell Spanish callers, "The office is closed, this is the after hours answering service"?
I work for an answering service and we get several Spanish speaking callers. When they call in after hours I want to be able to tell them "The office is closed. This is the after hours answering service." Also, I'd like to ask them if it's an emergency where I need to page the Dr on call. It doesn't have to be in that exact format, just in a context they would best understand. Any information would be much appreciated so I can start helping those in emergency medical situations get in touch with their physician! Thank you!
8 Answers
la oficina esta cerrada. Abrimos a las 9:00 de la manana, cerramos a las 5:00 por la tarde. Si tiene una emergencia, por favor llamanos a...tal numero.
Good suggestion, Juan.
Anyway, mBachet, let's phrase exactly what you want to say, so we can supply a better answer.
"The office is closed. This is the after hours answering service." Also, I'd like to ask them if it's an emergency where I need to page the Dr on call.
What does this paging the doctor mean? Do they have to leave a number or something? Or the name of the doctor? Or do you have to call the doctor? I dont quite get this.
Anyway, if it is just asking if it is an emergency I would go with this:
Esta oficina está cerrada. Los horarios de apertura son de 9 de la mañana a 5 de la tarde. Si su llamada es una emergencia llame a .....
Now the end I am just guessing. Do they have to call a different number? Well, you tell me and I will see how we end this ![]()
As you can see, your "la oficina está cerrada" as ok and Juan gave a good suggestion ![]()
Lo que le digo a todos es no moleste tanto la orden de tus palabras. Tu sabes a alguen que hable ingles perfecto? Claro que no. La mas importante es communicarse. Bueno....la oficina esta cerrada. Abrimos a las 9:00 de la manana, cerramos a las 5:00 por la tarde. Si tiene una emergencia, por favor llamanos a...tal numero. Eso es una de muchas maneras para explicar que quieres decir. Si ya es importante aprender tal cosa en la forma correcta, pero tambien no te molestas tantisimo. Cuidate!
En caso de emergencia (si es una emrgencia / si se trata de una emergencia) deje como mensaje su nombre y número de teléfono y los comunicaremos al médico.
is a possibility.
Just a notation- I did take 5 years of Spanish and understand it when it is spoken to me much better than I can actually speak it myself. I can struggle my way through phone calls now, I just want to make sure I'm making sense. I've been telling Spanish callers "La oficina esta cerrada" which I'm sure is probably incorrect. I always tend to put words in the wrong order and wrong tense.
I believe the first part is "La oficina es cerrado" "Si este es de urgencia llamaremos el doctor ahora y se tiene llamarte ahora." I think that is how the second part of your question will go. The gurus will weigh in soon.
Hey, I gave it a shot.
Yes, he was very helpful! I think I have "the office is closed" down. I'm not sure if "answering service" is a phrase that translates well and is understood? I just want to say if it is an emergency I'll take your name and number and call the dr. If it's not an emergency, then I can use the phrases to inform them when to call the office back. I can get names and numbers fine in spanish, I just want to make sure they know what I'm doing when I'm asking for the information ![]()
Tal vez se pueda decir 'servicio mensajero' for messaging service?
No estoy completamente seguro do esto
I believe the first part is "La oficina es cerrado"
another attempt
Esta oficina está cerrada.
I believe that we have a previous thread contrasting these two uses with Ser/ Estar, but I can't find it.
La oficina está cerrado. Cerrada is an [predicate] adjective describing its state in time: cerrada .vs. abierta)
La oficina es cerrada. (Spanish passive voice-cerrada is a verb) Ser+past participle
The school is closed by the district because of falling enrollment and subsequent lack of government funding. (Reads like a newspaper article, if not saying "fue cerrada", but still grammatically acceptable.) auxillary + main verb
The school is closed (not open). adjective
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